You have fluffy mail! (A.K.A our delivery policy)
We offer flat-rate shipping Australia-wide, using a range of options depending on location and delivery times that include Australia Post, Fastway and Couriers Please. All order shipments have tracking information and in some cases will require your signature on delivery. If you're not at home at the time of delivery, it will be taken back to your nearest Post outlet and a card left at your premises.
Current wait time for orders to be dispatched is 3-7 days.
If you are purchasing a product that is on backorder then your order will be shipped to you once the full complete order is in stock. In special circumstances, we can Part Ship your order to send you what is in stock and then the remaining back ordered goods once they arrive back in stock. As soon as your order has been shipped, you'll receive an email notification from us letting you know your fluffy mail is on its way and information needed to track your parcel!
Our warehouse is on the Gold Coast, Queensland. Generally, orders take 3-10 working days to reach most parts of Australia. If you're in a more remote region, it may take a little longer. Should you wish to follow-up your order's whereabouts at any time, please feel free to email us with your name and order number.